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Customer commitment

We want to give you the very best customer experience at all times. We work hard on our level of service and monitor our performance carefully.
Our commitment is backed up by our Customer Guarantee Standard Services which includes all the standards set out in government regulations.

What you can expect from us:

  • Fair and transparent charging
  • Clear and simple communication
  • Here when you need us

If we fail to meet one of these guarantees, we will pay you the amount shown our Guaranteed Service Standards.

If you think you may be due a payment as part of our Guaranteed Service Standards scheme, please get in touch.

Phone: 0330 111 0780
Email: retail@lmwater.co.uk
Post: Last Mile Water, Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ

Our Guaranteed Service Standards is available in our Code of Practice

Report a problem

You can report a water and/or wastewater issue by calling our 24-hour emergency number:

0330 111 2014

Get in touch

We want to give you the very best service possible at all times and we work hard to ensure that all our customers receive a consistently high level or service, monitoring our performance very carefully.

Email us