icosa water coffee machine Hands

Support & information

Compliance with appropriate legislation is required by all market participants within the non-household market, including:

  • The Water Industry Act 1991
  • The Water Act 2014
  • Competition Act 1998
  • Our Instrument of Appointment (licence)
  • The Wholesale-Retail Code
  • The Market Arrangements Code

We are committed to delivering our obligations in respect of the above and have a Compliance Team dedicated to monitoring and managing compliance in order to ensure a level playing field for all retailers.

Wholesale team

Contact our Wholesale team for further information

0330 111 0780