We strive to provide you with the best possible customer experience at all times. Our team works hard to maintain high service levels, continuously monitoring our performance to ensure quality.
If you require any of our information or communications in an accessible format (such as a paper copy), please let us know by emailing us at customerservices@lmwater.co.uk or calling us on 0330 111 0780.
General Enquiries & Accounts
Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJDo I need set up an account with you?
Yes. You can set up your account with us by completing our ‘Register your household’ form. Click Here
How can I pay my bill?
We will send your bill out on a biannually with the full balance due within 10 working days of receipt. You can arrange to pay your bills in monthly, fortnightly or weekly instalments. Please remember, it is your responsibility to check your bills. For further information click here
I can’t afford my bill, what should I do?
We understand that sometimes it is difficult to manage your financial outgoings, so if you’re having problems paying your bills please contact us on 0333 000 0113 as soon as possible to discuss alternative payment options. We are here to help you.
Who are we?
Last Mile Water Services Ltd is an independent regulated water company established in 2015. Our licence to provide water and sewerage services has been awarded by the Secretary of State for the Environment. We are proud to have a team with a longstanding track record of providing excellent water and wastewater services to both household and business customers.
There are many laws and regulations that govern what we do and the rights, which you have as a customer. Several industry regulators ensure that we keep to the rules and meet our obligations as a licensed company. For further information on how we are regulated please click here
Getting in touch with us
If you ever need us, we’re just a phone call or email away
For billing and account queries:
0333 000 0113
billing@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm
For general operations queries:
0330 111 0780
customerservices@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm
Emergency:
0330 111 2014 (24-hour)
Extra help contacting us
Relay UK
Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.
Phone
0800 7311 888
Relay UK app (or Textphone)
0800 500 888
How do I register my business?
How can I make a payment?
There are a number of ways in which you can pay your bill.
We send our bills out on a bi-annual basis with the full balance due within 10 working days of receipt. You can arrange to pay your bills in monthly, fortnightly or weekly instalments. Please note, it is your responsibility to check your bills.
How do I submit a meter read?
All Commercial premises have meters.
We aim to read your water meter at least twice a year, but if you’d like to send us a reading yourself, please call our team on 0330 111 0780. You can also submit a meter reading online – Click Here
Getting in touch with us
If you ever need us, we’re just a phone call or email away
For billing and account queries:
0330 111 0780 (option 4)
retail@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm
For general operations queries:
0330 111 0780
retail@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm
How do I apply for Trade Effluent?
If you are planning to discharge trade effluent to public sewer or you have an existing discharge that you think requires a consent please contact your appointed retailer to discuss further. They can offer advice on applying for a Consent or making a change to your existing Consent.
For further information please click here
Where can I find your Charges Schemes?
Charges related to our services can be found in the wholesale tariff document. For full-service information please refer to our wholesale service offering or contact our Wholesale Team on 0330 111 0780.
Which areas do you supply?
To see the areas we supply please click here
Getting in touch with us
If you ever need us, we’re just a phone call or email away
For billing and account queries:
0330 111 0780 (option 4)
retail@lmwater.co.uk
wholesale@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm
For general operations queries:
0330 111 0780
retail@lmwater.co.uk
Mon-Fri, 8.30am-5.30pm