No water/low pressure

During an event we may provide you with bottled water. When we provide bottled water as an alternative to your normal piped supply, it must meet the same strict standards as your regular drinking water. All bottled water we supply complies with the Water Supply (Water Quality) Regulations, as overseen by the Drinking Water Inspectorate (DWI). This means it is safe, wholesome, and suitable for all normal household uses.

Bottled water supplied by Last Mile Water can be used in the same way as tap water, including:

• Drinking
• Preparing food and hot drinks
• Making up infant formula
• Use during pregnancy
• Use for pets and animals

Although tap water is disinfected to make it microbiologically safe, neither tap water nor bottled water are sterile. Both should be boiled and allowed to cool before being used to prepare baby formula.

Some shop‑bought bottled waters contain high levels of sodium (salt) or sulphate, which makes them unsuitable for preparing formula feeds. Always check the label when purchasing bottled water yourself.

Our bottled water meets the regulatory limits of:

• Sodium (Na): less than 200 mg/litre
• Sulphate (SO₄): less than 250 mg/litre

When buying your own bottled water, check the label to ensure it is suitable. Many bottles include labelling indicating whether they are appropriate for infant formula.

If you’re unsure, speak to your midwife or health visitor for advice.

To keep bottled water safe and in good condition:

Do store it in a cool, dry place, away from direct sunlight.

Do refrigerate once opened.

Do use it by the date shown on the bottle.

Do not store in warm environments such as inside your car.

Do not store alongside household chemicals such as cleaning sprays or paint thinners.

All drinking water we provide, whether from the mains supply or delivered in bottles, is produced and monitored in line with the Water Supply (Water Quality) Regulations to ensure it is always safe and wholesome.

Water pressure is the force of water as it comes out of your tap when it is turned on fully. Ofwat’s has published water pressure guidance which suggests a minimum guaranteed pressure of 7 metres head – which means the pressure necessary to raise water to a height of 7 metres, typically the height of a storage tank in a roof cavity. We aim to supply water at the stop tap on the boundary of your property at a minimum pressure of 9 metres head. This gives a minimum flow from a ground-floor tap of 9 litres per minute.

• Try your kitchen tap – The main water supply normally enters your home through the cold kitchen tap or sometimes the utility room tap.  If you have water coming out of this tap but no other taps in your home, then unfortunately, the problem is with your internal pipes.
• Check your stop valves are open- It is important that your stop valve is fully open.  Your stop valve is normally found under your kitchen sink. If the valve is closed, turn it anti-clockwise to make sure that it is fully open. Your outside stop valve also needs to be fully open. Some properties share their water supply with their neighbours so check with your neighbours to see if they have recently used the outside stop valve.  If you are unsure or are having difficulty finding either your outside or inside stop valve, please call us on 0330 111 0780.
• Check for frozen pipes – The cold weather can freeze your pipes, making them more likely to expand and burst.
• Check with your neighbour – Where possible, check if your immediate neighbours have the same problem.
  If there is no issue with their supply, the problem is with your internal plumbing. If you live in a block of flats, check with the building maintenance, your local authority, or the managing agent of the building for any known internal issues.
• Let us Know – If you’ve completed the above steps without success, it may be a problem we are not aware of. Please call us on 0330 111 0780.

If you need a plumber, we recommend that you select one which is an eligible member of an Approved Plumber/Contractor Scheme, such as the WaterSafe.

• WaterSafe is an online search facility which brings together thousands of qualified contractors employed by plumbing businesses from the 7 existing Approved Contractors’ Schemes across the UK.
• WaterSafe aims to raise plumbing standards by helping customers find the nearest qualified plumbing and heating professionals.
• To find out more about WaterSafe or to search for a plumbing business in your area, visit watersafe.org.uk