Compensation
Our first priority is to ensure that your mains drinking water supply restored. Once restored, we will review to see whether compensation is due. If it is, we will automatically compensate you based on our Guaranteed Standards of service (GSS). Our GSS is available on our website Document Library | Last Mile Water, Code of Practice – Customer Promise (GSS)
If compensation is due, we will automatically apply compensation to your next bill. There is no need to contact us, and you will see a credit appear on your bill, which will reduce future payments.
If you have a non urgent issue with your water and/or wastewater you can call us on
0330 111 0780 our team will be happy to help.
Our lines are open from 8.30am to 5.30pm Monday to Friday excluding bank holidays.
(Standard network charges apply. However, charges from some networks or mobile phones may vary. Calls may be recorded for training and monitoring purposes.)
If you would prefer that we get in contact with you, please complete the form below.